I wouldn't say that I learned something about myself, but rater, was reminded of it. When I think I have the right answer, I am stubborn. Perhaps some find that to be an admirable trait, but I found it to halt the work that my team was working on. I think that sometimes that can be a stumbling block for some start up teams. An example from this week was who I thought the users were and who my team mates thought the users were. The lack of communication and the desire to implement each own's idea and vision of what the company should provide for services is making us chase our tails a bit. One moment we are catering to every single person that wants to come to this country, then we are only offering citizenship form help, then we move it to another segment and another. Our customer segment is about as fluid right now as the thoughts that inhabit each individual mind. It's hard to reach a goal that keeps moving.
I think that right now, we need to figure out the steps to the ultimate vision, though I think that the exercises that are helping us to see the steps to our goal in color and make them more tangible is helping in that process.
What great thoughts, Lorraine. It's normal to have divergent views of the problem when you first begin to explore a concept. It would be scary and surprising if you had all that figured out after only a couple of customer interviews, so it sounds like you are on the right track. More customer interviews and carefully designed experiments will help you narrow your focus to a problem statement that can be worked on. But first, you need to allow yourself to benefit from the insights and lessons of the past few weeks. Good luck!
ReplyDelete